Bad reviews matter. According to research, bad reviews on sites like Google, Facebook, and Yelp impact revenue: a business with a 1 to 1.5 star Google rating will report 33% less revenue than the [...]
I recently researched customer satisfaction scores of various health insurance companies and what I found was eye-opening. Using common review sites like Google, Yelp and the Better Business [...]
Medicaid is a federal and state program that helps with medical costs for some people with limited income and resources. Funded jointly by states and the federal government, states administer the [...]
According to a recent Gartner survey, leading organizations expect to double the number of artificial intelligence (AI) projects within the next year and more than 40% expect to deploy AI [...]
In the past several years, numerous states have decided to transition to a state-based health insurance marketplace. Here’s a look at why to transition and steps to take when transitioning [...]
Growing enrollment in a state health insurance exchange is a lot like a virtuous circle. As enrollment increases, it can lead to a better risk mix that results in lower premiums. Because the [...]
In my youth, I spent a summer transferring paper documents in a college registrar’s office to microfilm. That job showed my ability to do mind-numbingly dull tasks repeatedly, 40 hours a [...]
According to a 2019 Gartner healthcare payer CIO study, 25% of healthcare payer CIOs say cost reduction is a top-five priority. Many of those same healthcare CIOs have a legacy and [...]
March 9, 2020, Seattle and King County in Washington reported 190 confirmed COVID-19 cases and 22 deaths, increases of 116 and 20 over the preceding day. The next day, Washington’s Health [...]