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The healthcare industry continues to consolidate. Several mergers, acquisitions, joint ventures, and pilot programs occurred in the past two years. Below we examine that activity, the strategy, [...]

As the COVID-19 pandemic raged, many consumers got their first taste of virtual health. And apparently, they enjoyed the experience. A recent survey from Press Ganey found that more than 1/3 of [...]

According to an analysis published in the Harvard Business Review, the customer experience has a significant impact on revenue. For a subscription business, a member who gives the lowest score [...]

We recently wrote a health insurance CIO’s guide to emerging technology that covered topics from chatbots and augmented reality to robotic process automation and the Internet of Things. But one [...]

The Consolidated Appropriations Act was signed into law in late December of 2020 and included the No Surprises Act. Congress designed the act to bring more transparency to health care. Congress [...]

Bad reviews matter. According to research, bad reviews on sites like Google, Facebook, and Yelp impact revenue: a business with a 1 to 1.5 star Google rating will report 33% less revenue than the [...]

Medicaid is a federal and state program that helps with medical costs for some people with limited income and resources. Funded jointly by states and the federal government, states administer the [...]

According to a recent Gartner survey, leading organizations expect to double the number of artificial intelligence (AI) projects within the next year and more than 40% expect to deploy AI [...]

In the past several years, numerous states have decided to transition to a state-based health insurance marketplace. Here’s a look at why to transition and steps to take when transitioning to a [...]

Growing enrollment in a state health insurance exchange is a lot like a virtuous circle. As enrollment increases, it can lead to a better risk mix that results in lower premiums. Because the [...]