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In January of 2021, the Trump Administration approved what was positioned as the first Medicaid block grant for the state of Tennessee’s Medicaid program. In return for more flexibility in [...]

In a previous role, I worked for a company that had a home-grown administrative system that was used to deliver our services. It was a complex piece of software built over a decade and a half [...]

On inauguration day, Joe Biden will become the 46th President of the United States. He likely will move fast to implement the plans he articulated during his campaign. Much of that campaign [...]

2020 is finally over. What a year – pandemics, civil unrest, a heated election. 2020 was definitely a year to remember. But before we transition fully to 2021, let’s countdown some of the best [...]

Last week we examined Medicare’s Star Ratings, the Centers for Medicaid and Medicare Services (CMS)  system of measurement for Medicaid Advantage and Prescription Drug Plans. Check out the [...]

Bad reviews matter. According to research, bad reviews on sites like Google, Facebook, and Yelp impact revenue: a business with a 1 to 1.5 star Google rating will report 33% less revenue than the [...]

I recently researched customer satisfaction scores of various health insurance companies and what I found was eye-opening. Using common review sites like Google, Yelp and the Better Business [...]

One of the central tenets of American capitalism indicates that competition is good for consumers and businesses. When businesses compete, consumers get better prices and the quality of goods and [...]

DC Health Link is the health care exchange operated by the DC Health Benefit Exchange Authority (HBX). It implements a health care exchange for the District of Columbia.  The exchange has a [...]

Implementing software in a government entity can be difficult. In fact, a 2013 Government Accountability Office (GAO) report found that “…federal IT projects too frequently incur cost overruns [...]