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Poor payer premium billing practices can significantly impact member satisfaction. Take the Gaffers: They thought they had paid their insurance premium but had sent the payment to their health [...]

According to a recent Gartner survey of healthcare payer CIOs and technology executives, member experience and cost optimization are the top enterprise priorities for payers. Their premium [...]

With approximately 230 million subscribers, Netflix has become synonymous with streaming video. But what helped Netflix achieve its impressive growth and leading market share isn’t its [...]

The Centers for Medicare and Medicaid Services (CMS) last month released Medicaid access proposed rules (CMS 2442-P and CMS-2439-P) designed to improve access to care, financial integrity, and [...]

Organizations have competing priorities. Getting new premium billing software – especially in large organizations with many competing priorities – can be difficult. That’s why [...]