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A few months ago we examined the 2023 Medicare Advantage Star Ratings that compare the quality of plans among various metrics.  For 2023, the Centers for Medicare and Medicaid Services (CMS) made [...]

As a health insurance CIO, you’re busy managing people and projects. Your team has a significant impact on your health insurance plan’s performance. Creating a health insurance CIO [...]

Every health plan sends them: Boring, black-and-white transactional direct mail communications to members. Transactional direct mail includes welcome letters, explanations of benefits, monthly [...]

“Automated electronic billing applications or business process outsourcing (BPO) and business process as a service (BPaaS) vendors lower transaction costs and raise member satisfaction in [...]