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State Medicaid agencies have likely struggled to keep up during the COVID-19 pandemic. Remote work requirements for part or all of the past 18 months impacted state agencies. Plus, the economic [...]

Health and Human Services (HHS) recently released data related to the 2021 Special Enrollment Period (SEP) in the health insurance exchanges created by the Affordable Care Act (ACA). That data [...]

According to an analysis published in the Harvard Business Review, the customer experience has a significant impact on revenue. For a subscription business, a member who gives the lowest score [...]