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Last week we examined Medicare’s Star Ratings, the Centers for Medicaid and Medicare Services (CMS)  system of measurement for Medicaid Advantage and Prescription Drug Plans. Check out the [...]

Bad reviews matter. According to research, bad reviews on sites like Google, Facebook, and Yelp impact revenue: a business with a 1 to 1.5 star Google rating will report 33% less revenue than the [...]

I recently researched customer satisfaction scores of various health insurance companies and what I found was eye-opening. Using common review sites like Google, Yelp and the Better Business [...]

One of the central tenets of American capitalism indicates that competition is good for consumers and businesses. When businesses compete, consumers get better prices and the quality of goods and [...]